Return & Refund Policy
Effective Date: August 3, 2026
This Return & Refund Policy explains how returns, refunds, and exchanges are handled for orders placed on HangoverUSA.com, operated by Hazy Days Innovations, LLC ("we," "us," "our").
1. 14-Day Return Window
We accept returns on unopened, unused items within 14 days of the delivery date. To qualify for a return:
- The item must be unopened and unused, with all original packaging and seals intact
- The return request must be initiated within 14 days of delivery
- The item must be in the same condition it was received
Once these conditions are met, we'll issue a full refund to your original payment method.
2. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, since we cannot issue a refund for items lost in transit back to us.
3. How to Start a Return
To begin a return, contact us at:
Hazy Days Innovations, LLC
9457 S. University Blvd, Unit 945
Highlands Ranch, CO 80126, USA
Phone: +1 (720) 828-1924
Email: Info@HangoverUSA.com
Please include your order number and the reason for return. We'll confirm eligibility and provide a return address.
4. Refund Processing
Once we receive and inspect the returned item, we'll confirm it meets the unopened/unused condition above and issue your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
5. Non-Returnable Items
The following are never eligible for return, regardless of timeframe:
- Any opened, unsealed, or used kit or individual item
- Returns requested more than 14 days after delivery
- Kits marked as final sale or clearance
- Gift cards (if applicable)
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, this falls outside the standard Return & Refund Policy above. Please contact us within 7 days of delivery with your order number, a photo of the item(s) received, and a brief description of the issue. We will offer, at our discretion, a replacement, store credit, or refund — and in these cases, we will cover return shipping if a return is needed.
7. Order Cancellations
Orders can be canceled for a full refund only if they have not yet shipped. Once an order has shipped, it is subject to the terms of this Return & Refund Policy.
8. Lost or Undelivered Packages
If tracking shows your order as delivered but you did not receive it, or your package appears lost in transit, contact us within 14 days of the expected delivery date. We will work with the carrier to locate the package or, if it cannot be located, offer a replacement or refund at our discretion.
9. Changes to This Policy
We may update this Return & Refund Policy from time to time. Changes will be posted on this page with a revised effective date.